FAQ

Your save data is stored on your device. On iPhone and iPad it is backed up automatically when iCloud is available. On Android, your device’s automatic backup (Google account) is used.

From Ver 4.0, about once a day we also keep a copy of your record on our server (the last 7 days and your furthest-progressed record), so we can restore it if it is lost or overwritten. If you need help, contact us from “Settings → Contact” in the game and include your support number.

Please note that deleting the app also deletes the save data on your device.

On iPhone and iPad, launch the app on your new device signed in with the same Apple ID and it will look for your iCloud record and offer to restore it. On Android, restore from your device backup using the same Google account.

The current version has no transfer code, so you can't move progress between iOS and Android yourself. Contact us from the game on your new device and we'll send your save from the copy on our server. See Changing devices and keeping your save for the steps.

First, please update the app to the latest version. Version 3.4.1 fixed a bug where progress could be overwritten on a new device’s first launch, and now asks “Which record do you want to play?” when records differ.

You may be able to return to a set-aside record from the “iCloud Backup” screen in Settings. If that doesn’t work, please contact us via Settings → Contact in the game (your support number and details are filled in automatically). See also Changing devices and keeping your save.

This replaces your current record with the one stored in iCloud. Saving is automatic, so there is no button to upload to iCloud. Right after the first launch on a new device, iCloud may hold a fresh starting record.

Your previous record is set aside, so you can return to it from the same “iCloud Backup” screen.

Your progress and Gem balance are erased. You have to hold the button for 5 seconds, so it's hard to do by accident.

A copy of the old save stays on this device only, and you can bring it back from the other save under Settings → Data → iCloud Backup (the copy is lost if you delete the app). One-time purchases, the 30-day pass, the Progress Bonus, the Hero's Notebook and titles are kept.

One-time purchases (Remove Ads, SUPER TAP, SUPER SPEED, SUPER BOOST, Auto-Collect, Coin Auto-Upgrade, Auto Prestige, Comfort Set, Comfort Set 2 and Progress Bonus) can be recovered with “Restore Purchases” in the Shop. Please sign in with the same Apple ID (or the same Google account on Android) you used to buy them.

Consumable items such as Gems can’t be restored.

Buying “Remove Ads” stops full-screen ads, and wherever you would watch an ad you get the reward without one.

If an ad won’t load, please try again a little later somewhere with a good connection. Sometimes there are temporarily no ads available.

Rewards earned while the app is closed build up for up to 24 hours. Turn on notifications to be told when they’re full.

Change it in the game under Settings → Language. The game supports 20 languages, including Japanese, English, Korean, German, Hindi and Chinese.

The in-game rankings let you compete with everyone on iPhone, iPad and Android. There are boards for highest stage and Job Level by job, and Gems arrive every week based on your rank in the weekly stage-gain and raid boards. On iPhone and iPad, your records also appear on the Game Center leaderboards.

The official website also shows the display names and records of top players. If you’d rather not be listed, please contact us from the support page.

You can enter codes from “Coupon” on the in-game “Event” screen (since Ver4.0.2). Enter the code and tap “Redeem” to receive your gift.

• Each code can be used only once.
• Codes are not case-sensitive.
• Expired codes can’t be used.

The “Event” button appears after you’ve progressed a little in the game. Friend invite codes are a separate feature — use “Invite Friends” on the same “Event” screen.

From Ver 4.2, the Stats screen has "Enter number". Update the app to the latest version to use it.

• Turn on "Enter number" and an "Amount per tap" box appears. Enter a number, then tap + on the stat you want to raise to spend that much AP at once.
• Each tap of + spends it once. Holding + does not keep spending.
• If the number is larger than your remaining AP or the stat's cap, it spends as much as it can.
• When the box is empty or 0, or when it is off, + works as before: 1 point per tap, and hold to keep spending.
• The on/off setting and the number you entered are kept for next time.

Auto-salvage salvages gear in the boxes you chose (by rarity and whether it has ✦) under "Auto-salvage" on the Gear screen, as soon as you get it. Salvaged gear cannot be restored.

From Ver 4.2, besides gear dropped by enemies, it also works on gear from Dungeons (including Skip) and the Gear Gacha. You can also open the settings from the "Auto-salvage" tag on the Gear Gacha and Gear Dungeon screens.

Never salvaged

• Gear stronger than what you have equipped. Nothing is salvaged for a slot where you have nothing equipped.
• Gear your current job cannot use (other jobs' weapons).
• Lu rarity gear.
• Purchased items and gear from mission rewards.

When you confirm the settings, gear you already own in the chosen boxes is also salvaged at once (the 3 strongest in each slot are kept). Enhanced or limit-broken, locked and equipped gear is not salvaged. Lock any gear you want to keep.

If you had Auto-salvage on in Ver 4.1

The first time you open the Gear Gacha or the Gear Dungeon in Ver 4.2, a notice appears once. Until you close it, gear from Dungeons and the Gear Gacha is not salvaged, as in Ver 4.1.

From Ver 4.2, while you are on the Path of Restrictions, "Reset upgrades" above the upgrade list lets you redo your Coin upgrades. Update the app to the latest version to use it.

• Watch an ad to put all 12 Coin upgrades on this path back to the start and get back enough Coins to buy them back to their current levels at current prices. If you bought "Remove all ads", you can reset without an ad.
• You can use it any time and any number of times while on the path, except during boss fights or while you are down.
• Upgrades on other paths stay the same.
• After a reset, battle pauses. Once you have bought your upgrades again, tap "Play". If "Coin Auto-Upgrade" is ON, it buys them back automatically right away.

iPhone and iPad with iOS 15.0 or later, and Android 7.0 or later. Available on the App Store and Google Play.

Set Settings → Display → Graphics to “Max Saver” for the lightest setting, or “Power Saver” for the next lightest. The picture gets rougher, but the game progresses exactly the same. Turning on “Reduce motion” as well makes it lighter still.

If the game suddenly returns to the title screen, see the tips on this page. If the problem continues, please tell us your device model and what happens via Settings → Contact in the game.

Minors should get a parent’s or guardian’s consent before making purchases. On iPhone and iPad you can restrict in-app purchases under Screen Time → Content & Privacy Restrictions. On Android you can require authentication for purchases in the Google Play settings.

The app needs no account registration, and we don’t collect personal details such as names or addresses.

Sending an email from Settings → Contact in the game automatically includes your version, stage, device type and support number, which helps us look into it faster. Please describe which screen, what you did and what happened. If the email won’t send, write to totonekogame@gmail.com directly (also listed on the support page). We usually reply within 2–3 business days.