Support & Contact

Support page for the app "CocoMico Quest" (iOS and Android). (日本語)

Contact

For questions, bug reports, or feedback, please email us. We usually reply within 2–3 business days.

totonekogame@gmail.com

You can also email us from inside the game via Settings → Contact Us (device info is attached automatically, which helps us investigate faster).

FAQ

For more on save data, changing devices and purchases, see the full FAQ page.

My purchase (e.g. Remove Ads) is gone

One-time purchases can be restored free of charge: open Shop → Restore Purchases in the game. Make sure you are signed in with the same Apple ID (or the same Google account on Android) used for the purchase.

About save data

Save data is stored on your device, and is also backed up to iCloud on iPhone/iPad or to your device’s automatic backup (Google account) on Android. Deleting the app also deletes the save data on your device. Progress can’t be moved between iOS and Android.

Ads won't load / no reward received

Video ads may take a while to load depending on your connection. Please try again after waiting in a place with a better signal.

About the rankings on the official site

The official site shows the display names and scores of the top 5 players on each Game Center (iOS) leaderboard. These are the same display names everyone can see in the in-game rankings. If you would rather not be listed, email us with your Game Center display name and we will remove you from the next update.

I found a bug

Please email us with which screen, what you did, and what happened, plus your device model and OS version (iOS / Android). Sending from Settings → Contact Us inside the game includes this information automatically.

Legal

Privacy Policy / Terms of Use

Operator

totoneko (indie developer)
Official site: https://totonekostore.com/Game/CocoMicoQuest/en/