Support

Support page for "CocoMico Tactics" on iPhone and Android. (日本語)

Contact

For questions, bug reports, or requests, email us at the address below. We usually reply within 2–3 business days.

totonekogame@gmail.com

FAQ

My "Remove Ads" or "Support Pack" purchase disappeared

One-time purchases can be restored without paying again. Go to Home → Shop → "Restore Purchases". On iPhone, sign in with the same Apple ID used for the purchase; on Android, with the same Google account. Purchases can’t be moved between iPhone and Android.

What does "Remove Ads" change?

Forced ads (shown at the end of a run, etc.) no longer appear. Rewarded features such as "Watch a video to revive" or "Double Cat Souls" remain, and you receive the reward without watching a video.

Does "Support Pack" do anything in the game?

No. It has no effect on progress or power. It exists to support the developer and grants the commemorative title "Patron".

Save data

Save data is stored on the device. Deleting the app deletes the save data. When you change devices, use "Transfer save" below.

Moving your progress to another device

From version 1.1, Settings → "Transfer save" moves your progress to another device.
It also works between iPhone and Android.

  1. On your current device, open Settings → "Transfer save" and tap "Get a transfer code".
  2. You get an 8-character code.
    It can be used once, within 24 hours.
  3. On the new device, open Settings → "Transfer save", enter the code under "Receive a save from another device" and tap the button.

The save on the new device is replaced by the received one.
Your ranking moves to the new device.
Purchases such as "Remove Ads" are not transferred; restore them on the new device with "Restore Purchase" in the Shop or Settings (same Apple ID or Google account).
Please update both devices to the latest version first.

I closed the app mid-run

Normal runs are auto-saved at the start of each node. On the next launch you'll see "Continue" and can resume. Daily Runs are not saved.

Ads don't show / no reward

Video ads can take time to load on a weak connection. Please try again with a better connection. If the video didn't play to the end, no reward is granted.

I'm not on the leaderboard

The in-game leaderboard is shared between the iPhone and Android versions. Your records are sent automatically while you're online. You can set your name with "Rename" on the Ranking screen.

On iPhone, scores are also sent to Game Center, which requires signing in (iOS Settings → Game Center). "Highest Ascension Cleared" is submitted only after you clear the forest once. The Android version has no Game Center.

I found a bug

Please tell us which screen, what you did, and what happened, plus your device model and iOS or Android version. The version string at the bottom of the in-game Settings also helps.

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